Terms & Conditions
These terms and conditions regulate the sale of all goods by DUK Homewares Limited trading as www.duk-ltd.com (hereinafter referred to as "DML Solutions”) to “you” - the customer.
These terms and conditions contain the entire agreement between the parties and no pre-contractual statements, representations, warranties, inducements or promises made by either party and no other agreements whether oral or otherwise not embodied herein shall add to or vary these terms and conditions or be of any force or effect.
Formation of the contract for sale
All goods which appear for sale on the DML Solutions web site ("the web site") are advertised as invitations to treat, and no offer of sale shall be implied. By placing an order with DML Solutions you are offering to purchase the goods detailed within that order, which DML Solutions may or may not accept at their sole discretion. If an order is accepted, DML Solutions will send you an e-mail to confirm.
You undertake that all details you provide for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the costs of the products you are purchasing. If for any reason your credit card details are incorrect or there is not enough money in your account or for any other reason the order cannot be processed, DML Solutions will have right to rescind and upon their election to do so, the order will be cancelled.
Returns policy for non-faulty goods
If you have had a change of heart and want to return your purchase to us for a refund you must notify us by email within 7 working days of receiving the item. You must then return the item to DUK Homewares unused and in its original condition and packaging within 7 working days of your notification being sent for a refund. The cost of returning the goods to us is your responsibility. After receipt of your goods we aim to process refunds within 14 working days. The refund will be sent to the credit/debit card used to make the purchase. We will not refund the P&P fees for non-faulty goods purchased with a deal voucher.
DUK Homewares regret that unless there is a fault it cannot accept the return of the following if you have a change of heart or order the wrong size:
CDs, DVDs or software if you've broken the seal on the wrapping
Perishable and other items that deteriorate rapidly such as food and flowers
Tailor-made, made to measure or personalised goods
Any underwear (including bra's and bikinis)
Opened or worn clothing
Fancy dress costumes and masks
Flying toys if they have been used
For underwear, socks or bikinis - Please refer carefully to the size and measuring guides as a refund or exchange is not available for the above if these garments have been tried on or worn due to hygiene reasons. It is the customer’s responsibility to select the correct size so we strongly recommend you measure yourself in accordance with the applicable sizing charts and measuring guides available on the product page.
Also if the product uses electricity and you live outside the UK, it is your responsibility to check whether the product uses batteries or mains electricity and that it will work using the end users domestic electricity supply.
Returns policy for faulty goods
If the product you have ordered is faulty or damaged upon delivery then this must be reported to us by email (email@example.com) within 7 working days of receipt. This enables us to attribute the damage to delivery. Items should be returned to us within 14 working days if we require you to do so. Any items received back after this time frame will be considered for a refund or replacement at the discretion of DML Solutions. Returns of faulty goods beyond this deadline are purely at the discretion of DML Solutions. If your product develops a fault within 30 days of receipt, you must inform DML Solutions and return the faulty item within 14 days of your notification being sent for a replacement or refund.
Faulty products will only be refunded or replaced after confirmation the issue via photograph attachment or return and inspection by DML Solutions. Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers. DML Solutions aims to issue replacements or refunds within 14 days of receiving the faulty product
You are responsible for the cost of shipping the faulty product to DML Solutions. At its discretion DUK Homewares may reimburse you for the reasonable cost of shipping subject to receipt of proof of the shipping cost. The maximum amount payable by DML Solutions in respect of the return shipping cost is as follows:
Large Letter sent from within the UK - £2.05
Small Parcel sent from within the UK - £3.80
Large Letter sent from Ireland - 4.50 Euros
Packet sent from Ireland - 5.00 Euros
Non-Delivery due to incorrect or incomplete address details
DUK Homewares cannot be held responsible for deliveries that do not arrive in the event that the shipping details you provide are incorrect or incomplete. In such circumstances DML Solutions has no obligation to send you a replacement. DML Solutions may, at its discretion, re-deliver to you if and when the original order has been returned by the shipping company and reserves the right to demand payment of any re-delivery charges incurred from you.
Non Delivery - generally
In the event of non-delivery, you must notify DML Solutions within 30 days of the expected delivery date deadline. A replacement or refund will only be provided at the discretion of DML Solutions if you report a non-delivery after this date. DML Solutions regret that no replacement or refund can be provided for non-deliveries advised after 60 days of the expected delivery date deadline as we are unable to confirm delivery tracking after this date.
Waste Electrical and Electronic Equipment (WEEE) and waste battery disposal
Waste Electrical and Electronic Equipment (WEEE) and waste batteries must never be placed in your waste disposal or recycling bins. WEEE is taken back free of charge at electrical retail outlets on a one-for- one like-for-like basis. There is a bin for small batteries in your local store. Local authority civic amenity facilities also take back WEEE and waste batteries free of charge. WEEE and waste battery recycling is free.
Limitation of Liability
The liability of DML Solutions under any contract, however made or implied, shall be limited to the amounts paid by you under that contract. DML Solutions will not be liable, in contract or tort for any consequential loss howsoever arising including but not limited to:
any economic losses (including without limitation loss of revenues, profits etc)
contracts, business or anticipated savings; or
any loss of goodwill or reputation; or
any special or indirect losses
These terms and conditions shall neither limit nor restrict liability for death or personal injury or any other liability the exclusion of which is prohibited by English law.
We shall not be liable for any breach of our obligations under this Agreement where we are hindered or prevented from carrying out our obligations by any cause outside our reasonable control, including by lightning, fire, flood, extremely severe weather, strike, lock-out, labour dispute, act of God, war, riot, civil commotion, malicious damage, failure of any telecommunications or computer system, compliance with any law, accident (or by any damage caused by any of such events).
All the clauses of these Terms & Conditions are distinct and severable. If any clue (or part of any clause) is found by any court or other authority of competent jurisdiction to be invalid, void, unenforceable or illegal, the other clauses shall remain in force.
Use of the Website
The copyright, design rights and artwork on the web site belong to DML Solutions. All other intellectual property rights are reserved. This web site is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information obtained from this web site. You may only download to your personal computer for viewing purposes and print out a number of pages of this web site for your personal use. Unfortunately, because of the nature of selling via the Internet and product variability, we cannot guarantee that the product colours will be of an exact likeness as seen or as described. Although we strive to portray images in a realistic light, sometimes we are governed by what imagery is available. The colours and dimensions of the products portrayed on the site are merely there as a guide.
These terms and conditions are governed by English law and the courts of England shall have exclusive jurisdiction with regard to any dispute that may arise in connection with these terms and conditions.